Frequently asked questions
Q) Where are you based?
At Maple Wellness, Epps Building, Bridge Road, Ashford, Kent. (Appointment only)
Q) How do I know which type of therapy I need?
Please don't worry about choosing the 'right' type of therapy before booking.
Julia is trained in a wide range of approaches and will tailor therapeutic techniques to suit your specific needs. Whether you need support processing emotions, developing coping strategies, or working through specific challenges, Julia will guide you using the most effective methods for your situation.
Q) Can I speak to the therapist before booking to see if they're the right for me?
I understand that finding the right therapist for you is important, and that you want to feel confident before booking. You will be offered a free introductory 15min call with Julia before booking.
Q) What is the difference between Counselling & Cognitive Behavioural Therapy (CBT)?
Counselling is a talking therapy that helps you explore your thoughts and feelings in a safe, supportive space. It focuses on helping you process emotions, gain understanding, and find the best way forward.
Cognitive Behavioural Therapy (CBT) is more structured and solution-focused. While it acknowledges past experiences, it concentrates on developing practical tools and strategies to help you change unhelpful thought patterns and behaviours.
Q) Is Julia fully qualified and experienced?
Yes. Julia is fully qualified, highly experienced, and aligned with the National Counselling & Psychotherapy Society (NCPS), a professional accrediting body.
Q) What can I expect in my first session?
You'll meet Julia, discuss your concerns, and talk about what you hope to achieve. Your therapist will also answer any questions you may have.
Q) How does online counselling work?
Online sessions take place over Zoom. Once you book and pay, you'll receive a confirmation email with a Zoom link - just click it a few minutes before your session, and Julia will be there waiting.
Q) How many sessions will I need?
It depends on your situation and goals. Some people find a few sessions helpful, while others might feel they need longer term support. I will give you an idea of what might be helpful to you after your first session. Rest assured, my goal is to help you get to where you want to be as quickly as possible, but without pressurising or rushing you.
Q) Is online therapy as effective as in-person therapy?
Yes! Many clients prefer online therapy because it's so convenient and private. You also don't have to worry about travelling time. Therapists are skilled in making online sessions just as effective as in-person ones.
Q) How often should I book sessions, and can I book a block of sessions?
It is recommended that you start with weekly sessions for the first few weeks to build momentum. After that, you can decide what works best for you.
I don't offer block bookings, as I don't believe in tying clients into a set number of sessions. Instead, after your first session, you can choose to book further sessions directly with Julia.
Q) Am I tied to the same appointment time each week?
Yes, because I need to book the room. If this is difficult, I can check availability with the shared rooms I hire. After each session, you can discuss with Julia what days/times work best for you.
Q) Do you offer free sessions or reduced rates for people on a low income?
No, this is a private counselling service and so I do not offer free or discounted sessions.
Q) Can I pay through my health insurance?
I don't work directly with insurance companies. However, I can provide an invoice or receipt that you may be able to claim back from your provider.
Q) How do I book a session?
Booking is simple. Just text me or send an email. You'll be able to discuss a day and time that suits both of us.
Q) How do I pay for my session?
Payment is made securely online via Bank Transfer 24hrs prior to each session.
You'll receive a text confirmation once your payment is complete.
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